Your privacy is important to us. We want you to feel comfortable using AdvHosting services. Because we gather certain types of information about the users of AdvHosting's services, we feel you should fully understand what information we gather and how we use that information. AdvHosting employees are required to familiarize themselves with this privacy policy as a condition of their employment, and any employee violating the policy is subject to disciplinary action.

What Information Does AdvHosting Gather?

When you register for an AdvHosting account, AdvHosting obtains contact information, such as your name, address, and phone number, as well as payment information, such as your credit card number. When you use AdvHosting services, our systems record information about your session, such as the dates and times of use, and the specific Internet address assigned to you. AdvHosting also tracks requests you make for information on AdvHosting's products and services, and responses you provide to AdvHosting surveys. Finally, AdvHosting keeps records of your payment history and communications you have with AdvHosting's support team. Except in extraordinary circumstances (when we receive a court order, to protect the company's rights or property, or in emergencies where someone's safety is at risk), AdvHosting does not keep track of what sites you visit when you are using the service.

What Does AdvHosting Do With This Information?

AdvHosting uses the information it gathers in order to provide you with the best online experience possible. As you might expect, contact information is used to contact you concerning your account and our company. Payment information is used to validate your identity and to bill you for the services and products you order. Information on your online sessions is used to allocate system resources and to ensure compliance with AdvHosting's Service Level Agreements (SLAs). Information on your communications with AdvHosting's support team is used to address the issues raised by your communications. In addition, AdvHosting regularly sends out mailings regarding the operation of its service. AdvHosting reserves the right, to send bulletins and other important information regarding the service at its discretion(ie: planned outages, etc.).

Does AdvHosting Share Subscriber Information With Third Parties?

AdvHosting will not share or disclose information regarding its subscribers except (i) when we receive legal process such as a court order; (ii) when reasonably necessary to protect the company's rights or property; or (iii) in emergencies where someone's safety is at risk.

You should be aware, however, that any information that you disclose in a public space such as a chat room, bulletin board, or personal Web site, AdvHosting's DNS domain registration is freely available to anyone else visiting that space. AdvHosting cannot safeguard any personally identifiable information you disclose in these locations, nor can it ensure that information you voluntarily supply to third parties remains private. Please review the privacy policies of third party sites you frequent to ensure that your privacy preferences are respected.

How Can I Correct or Update the Information?

To request a copy of the contact AdvHosting has on your account, send an e-mail request to privacy@advhosting.com. You may correct that information as appropriate by returning a message to the same address. Please keep in mind that under AdvHosting's Service Level Agreements (SLAs), subscribers are required to provide AdvHosting with current contact and billing information. AdvHosting may require a copy of a government issued form of identification before disclosing billing information or before making changes to the billing or contact information on an account.

What Happens to the Information if I Leave AdvHosting?

If you ever leave AdvHosting, AdvHosting will normally delete your personally identifiable account information twelve months after the account is cancelled, unless we are under a legal obligation to retain it. We preserve account information for this short period of time in the event you wish to reactivate your account and retain your previous e-mail address. However, in the event of any accounting irregularities, AdvHosting reserves the right to retain your contact and billing information as necessary to resolve the matter.

Changes to This Policy and Questions About Privacy

AdvHosting reserves the right to make changes to this policy. Those changes will become effective 30 days after notice of them is posted here. If you have any questions about this privacy policy, please send them via e-mail to privacy@advhosting.com